Professional Guest Interaction That Builds 5-Star Experiences.
Airbnb Guest Communication & Support Services in Kavala
Managing communication with guests is one of the most important—and time-consuming—parts of short-term rental hosting. At Planbnb, we take over the full guest interaction process, from the first inquiry to the final review, ensuring every guest feels heard, informed, and cared for. Our approach leads to better reviews, fewer problems, and more repeat bookings—all without you having to answer a single message.
We Handle Every Message, Every Time
From the moment a potential guest shows interest in your property, we’re there. Our team provides fast, friendly, and professional responses to all inquiries, booking questions, and special requests. Whether it’s a couple looking for a romantic weekend or a family planning a long summer stay, we tailor our communication style to match the tone and needs of the guest. Quick replies don’t just make guests feel valued—they also improve your listing’s ranking on Airbnb and Booking.com, where response time is a major visibility factor.
Check-Ins, Instructions, and Guest Expectations
Before arrival, we provide each guest with detailed information about check-in procedures, directions to the property, and what they can expect upon arrival. We make sure they feel fully prepared for their stay, which significantly reduces last-minute questions and confusion. Our team sets clear expectations about house rules and policies, so there are no surprises during the visit. This helps prevent misunderstandings and ensures that every stay begins smoothly.
Handling Issues Before They Become Problems
When something unexpected happens—such as a booking change, a complaint, or a special request—we act fast. We speak directly with the guest to understand the issue and resolve it with empathy and professionalism. In cases where platform support is required, we manage communications with Airbnb or Booking.com on your behalf, ensuring your rights are protected while the guest remains satisfied.
From Booking to Review: A Full-Circle Experience
Guest communication doesn’t end when the stay is over. After check-out, we follow up with a friendly thank-you message, encourage a 5-star review, and offer a warm invitation to return. This simple but effective step increases your review count and builds long-term loyalty.
Let Planbnb Be the Voice of Your Airbnb
Great hosting isn’t just about the property—it’s about the people. Let our experienced team handle guest messages, solve problems quickly, and deliver professional hospitality that makes your listing stand out.
